A recent update to the Fitbit Charge 5 tracker has bricked devices for some users. Preceeded by heavy battery drain. The Fitbit Charge 5 is Fitbit’s latest tracker in the Charge series to date and remains one of the company’s most popular wearables.
And up until the most recent software update it’s been a pretty decent device for most. But this latest update is having some negative impacts. According to Android Authority, many users are actually being impacted. Which suggests this isn’t just a small number of devices that are having issues.
Of course, the update isn’t impacting everyone, but enough that it seems the software probably isn’t safe to install. That is, if you want to continue using the device as intended. Installing the software may or may not impose these issues on your Charge 5. So install at your own risk. There is also one minor issue regarding the update process. As Android Authority points out, auto updates don’t have a way to be disabled. Which means the only way you can probably avoid the update, if it hasn’t already been installed, is to ensure your Charge 5 isn’t connected to the internet.
If your Fitbit Charge 5 is bricked, there’s no unfortunately fix yet
With this being such a major issue for a widespread number of users, you’d think there would be recourse for those affected. But that doesn’t seem to be the case.
Fitbit doesn’t have a fix for the problem at the time being. And users having problems with their Charge 5 after this update are merely getting a 35% discount on a new device. So, Fitbit’s answer due to the software problem is you having to buy a new device. Your Charge 5 also needs to still be under warranty.
That seems like a pretty raw deal considering the consequences of the update. And if Fitbit isn’t providing users with a resolution, you may want to hold off using the device for now. Especially if the update will brick your device and you won’t be able to use it anyway.
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Source: ndroidheadlines.com