Sony’s smartphone business has suffered a lot this year due to the Xperia 1 VII debacle. The firm pulled the phone from stores after reports of random shutdowns and reboots surfaced across markets. Sony broke its silence regarding the device’s problems and announced a free replacement program for the buyers. Most recently, the Xperia 1 VII returned to the stores in markets across Europe.

Sony has now announced that the Xperia 1 VII is available to buy again in stores in its home market of Japan. Furthermore, Sony has detailed the steps it’ll take to avoid an incident similar to its latest flagship.

Sony found the main cause behind the Xperia 1 VII debacle

Sony has apologized many times to the Xperia 1 VII buyers regarding the random shutdown, rebooting, or not turning on issues with it. After investigating the cause of the problem and implementing measures to prevent recurrence, the company is resuming sales in Japan gradually from August 27. The firm is taking this matter very seriously and has “conducted a detailed analysis of the cause.”

Sony said that it’ll continue to promote manufacturing at a higher quality standard through multiple initiatives so a debacle like the Xperia 1 VII doesn’t occur again. The root cause of the issue with the phone was the influence of temperature and humidity during the manufacturing process. This resulted in defects in the circuit boards of the latest Sony flagship units.

The firm is strengthening the quality control system

After finding the root cause of the Xperia 1 VII problems, Sony has reviewed its management standard for circuit board manufacturing. The brand has introduced a process to appropriately control the influence of temperature and humidity. Furthermore, the company has conducted a comprehensive inspection of similar processes related to the cause of the Xperia 1 VII problems.

Sony is strengthening the quality control system for Xperia products to avoid another incident like this. Furthermore, it will establish a new management system to improve the verification and evaluation of risks that affect quality in the manufacturing process.

In the meantime, Sony is offering a free replacement to Xperia 1 VII buyers who purchased it in Japan before July 4, 2025. More details about the replacement program are available on the company’s website.
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Source: ndroidheadlines.com