\nThe post Verizon Introduces Google\u2019s Gemini-powered AI Customer Support Chatbot appeared first on Android Headlines.
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\nSource: ndroidheadlines.com <\/p>\n","protected":false},"excerpt":{"rendered":"
Verizon has announced its most significant customer support experience transformation in years. The smartphone carrier has made a slew of announcements in a press release to improve its customer service experience. Firstly, Verizon is relaunching the My Verizon smartphone app with a new \u201cAI-powered Verizon Assistant\u201d, which leverages Google\u2019s Gemini and Cloud AI models.<\/p>\n
Verizon revamps the My Verizon app with Google\u2019s Gemini AI-powered assistant\u00a0<\/p>\n
Verizon has introduced a Gemini AI-backed chatbot in its refreshed My Verizon app. It aims to help users \u201cmanage upgrades, add new lines, ask billing questions, take advantage of savings, and more.\u201d The AI Customer Champion can handle complex problems and offer updates through an app, text, or phone call, depending on the customer\u2019s preferences.\u00a0<\/p>\n
According to Verizon, the new AI chatbot can quickly complete complex tasks that typically require a human service representative. The company has \u201cworked very closely with Google\u201d to prevent the AI agent from hallucinating. According to The Verge, Verizon has developed small language models tailored specifically to its services and customers.<\/p>\n
Sampath Sowmyanarayan, CEO of Verizon Consumer, explained to Newsweek, \u201cFor example, you send your phone back. It gets lost in transit. We know it\u2019s lost in transit. We don\u2019t need the customer to call. We use an agentic framework to automatically solve the case and then give them credit.\u201d<\/p>\n
It\u2019s worth mentioning that Verizon\u2019s Gemini AI-powered assistant will transfer customers to a human service representative. The transfer will depend on the customer\u2019s request or if the assistant cannot handle the inquiry.<\/p>\n
Expanded operating hours of live agents, 24\/7 live chat, and freebies are also in the mix<\/p>\n
Furthermore, Verizon is expanding the operating hours of its live consumer service agents, apart from introducing 24\/7 live chat support. Verizon is expecting to cater to \u201cdiverse customer schedules and preferences\u201d with the new upgrades. The company has also announced that it added nearly 400 stores in the US over the last two years. It claims that 93 percent of the population now lives within 30 minutes of a Verizon store. These will help those who prefer or sometimes need to talk to a human customer representative face-to-face.<\/p>\n
Additionally, Verizon is dropping 35,000 free prizes via Verizon Access to kick off a summer of savings and rewards for its subscribers. Some of these include free tickets to Beyonc\u00e9, Katy Perry, and Lady Gaga concerts, and gift cards from Amazon, Disney, and Starz.
\nThe post Verizon Introduces Google\u2019s Gemini-powered AI Customer Support Chatbot appeared first on Android Headlines.
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\nSource: ndroidheadlines.com
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